Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if any).

To complete your return, we require a receipt or proof of purchase from our website. We cannot accept returns from purchases made at other retailers.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will push all the right buttons on our end, but please understand that your credit card company's policies and procedures may cause a delay in the credit appearing on your statement or online banking system.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. This time period varies between bank/credit card institutions and is outside of our control.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cutsewquick.com.

Clearance items (if applicable)

Only regular priced items and sale priced items may be refunded. Items marked as Clearance at the time of purchase or refund request are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@cutsewquick.com 

Shipping

To return your product, you should mail your product to: 

Cut Sew Quick
P.O. Box 896
Cedar Park, Texas 78630-0896

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.